E-shop Management
E-shop Management
What does E-shop Management mean?
E-shop Management
Product management, control panel management, plug-in updates.
Customers Support & Management
Clientele management, sales, and marketing.
Shipment Management
Shipment management through the largest ERP and Fulfillment Centers in Greece and Bulgaria with delivery throughout Europe.
The term e-shop management refers to the uploading of products, the inventory of warehouse products, and the correct updating of the warehouse and the stores that are supplied by it. However, it does not only concern these but also the services that we will mention below.
We can also provide:
- Proper photography services with an emphasis on your products.
- The proper SEO of the store and its products.
- Correct and detailed description of products.
- Efficient management of the clientele with updates for new offers and gifts.
- Sending Newsletters and questionnaires.
- Data Entry.
- Delivery of products to the consumer and after-purchase consumer support, the so-called after-Sales Service Support.
At iZi Media we realize how easy it is for someone to set up their own online store but also how difficult it is to make it widely known in order to increase their sales. So we provide the following services as is through iZi Media and through our chain of partners in Europe, the iZi Media Group, to make everything easier.
Product Management
In the product management service, we offer the uploading of the products in your online store and the marketplace with which it has been interconnected. We also offer proper pricing of products and their placement as “PROMO” if the customer desires. Our services extend to the processing and optimization of the URL as well as the Meta Description and Meta Title for better results in search engines.
The ultimate goal of this service is the complete On-site SEO of your online store. At iZi Media Group we consider that it is a complete prerequisite for the upload of products to be done by professionals or by someone who knows how to make each product SEO optimized.
Package Dispatching
We are responsible for the packaging and preparation of the product before the receipt by the courier company you work with. In addition, we take on the shipment of the parcel, the monitoring for the successful shipment and delivery (tracking procedure) as well as the return of the amount received.
The above-mentioned service is provided by our partners through the iZi Media Group.
Warehouse Management
Some of the many services included in the package “E-shop management” are the management of the warehouse or warehouses, monitoring and updating the availability of the products as well as recording dates of receipt of the products in the warehouse or the store.
iZi Media also provides systems for automatic monitoring and updating of warehouses and stores through the iZi Media Group.
Call Center
One of the main services provided by the iZi Media Group is the telephone support or call center phone support of online stores. Telephone confirmation of the order, change of order or products of an order, contact with the customer to confirm the time of delivery. Telephone support before, during, and after the completion of the order.
The call center service and telephone support are provided only in Greece, Bulgaria, and Cyprus through iZi Media but also by our partners in the iZi Media Group.
Technical Support
Finally, the iZi Media Group provides technical support regarding the smooth operation of your online store. The update and proper operation of plugins, modules, extensions, templates, and themes that may be used by your eshop but also the correct update of your CMS (WordPress, OpenCart, Magento, or the custom solution)
24/7 technical support is provided via chat and support ticket and telephone support is provided during iZi Media operation hours.
Minimal Package
Basic Solution from- Product management (update of information, photos, etc.)
- Warehouse stock update
- Technical support
- Package dispatching
- Call center
ViP
All in One Solution from- Premium Package
- 24/7 support via email, phone & live chat
- Complete warehouse computerization
- ERP Integration
- Fulfillment Center
- Creation of a customer service call center
Premium Package
Medium Solution from- Minimal Package
- Update of plug-in, extension, module of your E-shop
- Data cleansing (weekly)
- 24-hour support via email (ticket)
- 24-hour telephone support